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Device Management & Support

Sciences IT manages all Sciences computers in compliance with the NC State Endpoint Protection Standard, Use of IT Resources Regulation, and other IT Policies and best practices, keeping your devices secure, compliant, and integrated to campus resources.

What’s Included

  • Centralized management of devices
  • Standard software packages and regular updates
  • Network Login with Unity ID and access to campus resources
  • Software and configuration settings to protect NC State data and assets
  • Custom management profiles if standard settings conflict with your needs

Administrative Access and Software Downloads

Administrative access is not granted by default in compliance with OIT Managed Desktop Support’s Administrative Access Policy and the “Least Privilege Access” control found in the Endpoint Protection Standard.

If a user has access beyond the scope of their role, they may be able to obtain or modify information in unauthorized ways. By delegating access permissions carefully and deliberately, we limit the risk of attackers damaging University systems and information.

Temporary admin privileges can be requested through Sciences IT, including to install software.  Software that is not available through NC State, must be ITPC or Clickwrap approved. Software Center for Windows and Self Service for Mac are curated application libraries available through your desktop and don’t require admin to install. Find out more on our Software Purchasing and Support page.

Lab Support & Instrumentation Computers

Sciences IT helps with a variety of support related to computational environments in research labs, including computers attached to scientific instrumentation. We can help you with the following:

  • Custom configurations
  • Local Lab Accounts
  • Network setup
  • Software installation and licensing
  • Linux and server support
  • Data acquisition, transfer and storage
  • Policy exception requests

Due to the complicated nature of these requests, please contact us a soon as possible to start analyzing your needs. 

Exceptions

Policy exceptions may be granted on a case-by-case basis. Visit our Cybersecurity page for information on how to submit an exception request.